What the Author Wrote, What the Agent Reads: Silent Cue Loss in Enterprise Document Ingestion
An author writes a policy document and highlights the three clauses that are actually binding; your pipeline converts the file to text, the highlighting is gone, and the agent now reads sixty sentences of equal weight and answers confidently about the wrong ones. Scored against each file's own stored formatting by a deterministic string matcher rather than a model judge, recovering the flagged requirements from 76 real policy documents runs at 0.690 micro F1 when ingestion preserves how the text looked, 0.150 through a mainstream converter and 0.075 through plain-text extraction, and the converter's false-positive rate on clauses the author did not flag is four times higher. Drop each cue in turn and the entire effect is two of them — highlight is worth 0.302 and font colour 0.262, while bold, italic, monospace and strikethrough all land within 0.003 of nothing. Pulling those two out of the file is an afternoon's work in your extractor, saying in words what the cue means adds a further 0.085 on top of merely keeping it, and a third of 6,462 real documents carry one.