Does Multi-Agent Collaboration Pay When Agents Serve Users? Testing Agent Scaling in Dual-Control Settings
Split a policy-breaking agent into a planner, a tool-caller and a policy checker: a widely-cited rule says that pays while the single agent scores under about 45%. That rule was measured with nobody on the other end, so this study re-ran it in conversation — a customer who volunteers information turn by turn under a written airline or telecom policy, both systems built from the same model and charged to one shared per-conversation budget of generated tokens. Across 7,950 conversations the split version lost in 12 of 13 model-and-domain cells and tied in the last, 28 points worse on average; remove the budget ceiling and it only draws level at 5.5 times the token spend. Three quarters of the loss lands in conversations that ran out of budget mid-task, wrongful database writes never measurably fell, and one agent running the same plan-then-review cycle in a single context held its ground — the cost was dividing the work, not the discipline.